Terms & Conditions

These Terms and Conditions govern the relationship between you (the guest) and us, Santorini Walking Tours. By booking a tour, you agree to be bound by these Terms and Conditions. They outline, among other points, our cancellation policy and certain limitations of liability. These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.

Reservation, Payment, Cancellation & No – Show Policy

Advance payment of the tour price is required at the time of booking, all of which is refundable in case of a pandemic related cancellation.

Cancellations for other reasons must be made in writing via email, and fees are applied as noted:

  • Cancellations received 8 days or more, prior to the tour date: no cancellation fee
  • Cancellations received 7 to 4 days prior to the tour date: 50% cancellation fee
  • Cancellations received 3 or fewer days prior to the tour date or no shows: 100% cancellation fee

Travel insurance

Santorini Walking Tours strongly recommends the purchase of a comprehensive travel insurance plan. We suggest that this policy covers as a minimum private medical cover for the entire duration of your trip including 24 hour emergency cover with a repatriation service. Please ensure that you purchase additional cover for activities or excursions not covered by the standard policy.  You are advised also to take out insurance to cover losses in the event of “force majeure” as we specifically exclude our own responsibility to you in such events. Please note that insurance provided by credit card companies, household policies and banks often has limited cover. Please check at the time of booking that the cover provided by such a policy complies with this condition.

Limits on Santorini Walking Tours Responsibility

There is always an element of personal risk attached to the tours of the type involved here, however small. These could arise from walking, hiking, swimming and other activities involved in the tour, including inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. In accepting these conditions, you consent to these risks.

By accepting any Santorini Walking Tours membership, you agree that Santorini Walking Tours assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any transportation, or other service, resulting directly or indirectly from any acts of co-travelers, suppliers, nature, or dangers, delays, cancellations, and incidents related to the sea or weather conditions, health related problems before, after, or during the tour, animals, food allergies or food poisoning, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure or de facto, volcanic eruption, landslide, wars, whether declared or not, hostilities, civil disturbances, terrorist attacks, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in tour schedules, or from any causes beyond the control of Santorini Walking Tours and that Santorini Walking Tours assumes no liability sustained or incurred by a Santorini Walking Tours client as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of Santorini Walking Tours. Land transportation is provided in accordance with the tour by private car, company car, private bus, bus, minibus, licensed cars or taxis, depending on the tour and the size of the group. By choosing our services, you voluntarily assume all risks involved in such travel, whether expected or unexpected.

Some tours include visits to shops and merchants. Santorini Walking Tours is not responsible for any purchases you make during your tour, whether that merchant is part of the scheduled tour or not. By utilizing the services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Santorini Walking Tours nor any representative of Santorini Walking Tours shall be liable.

Medical Requirements

You must be fit and well enough to take part on the walking tours. If you have any reservations regarding your fitness for a tour, please contact us for further details. Please also ensure that you take all the necessary equipment and that it is fit for purpose.

If you suffer from any pre-existing injuries or illnesses that may affect your ability to undertake an activity, please consult your doctor and notify your insurers before your tour. Under no circumstances should you tour if your doctor has advised or would advise against it. Santorini Walking Tours is not responsible for the costs of any medical treatment you may require during or after the tour. Under no circumstances is Santorini Walking Tours responsible for the quality of medical care, or lack thereof, you may receive during or after the tour.

Photographs, Videos etc.

Santorini Walking Tours reserves the right to take photographic, video, or film records of any of its tours, including guests, and to use any such photographic, video, or film records for promotional and/or commercial purposes, unless otherwise instructed by the guest.


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